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WELCOME TO RAYSEARCH CUSTOMER SERVICES

Next Training Course

June 25, 2019
Introduction to RayStation Planning – 4 days

See more upcoming courses

Next Training Course

June 25, 2019
Introduction to RayStation Planning – 4 days

See more upcoming courses

Next Training Course

June 25, 2019
Introduction to RayStation Planning – 4 days

See more upcoming courses

Customer service begins the first day we meet. The same level of professionalism and clinical expertise that we bring during our first encounter, whether it be at a trade show or for an onsite demonstration, continues at that high level. We are available to answer any question you have regardless of whether you are a prospective customer or one of our well known current customers. We are partners in your journey not just your treatment planning vendor.

A unique space to connect

As a RaySearch customer you have the possibility to access a unique space online to connect with RaySearch experts but also to other users around the world.

Within the community you can interact with RaySearch employees or other users in the different GROUPS. You can talk to RaySearch customer support. Find solutions to common issues in RAYTOPICS and get access to educational material (tutorials, product demonstrations and testimonials from other users) in the VIDEOS section.

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Dedicated support team

RaySearch strives to maintain a high level of service. We strive to make sure our customers feel secure and satisfied with our products. We listen to our customers and try our best to accommodate all enhancement requests in future versions of the software.

 

 

Installation

We recognize that implementing a new treatment planning system or replacing an existing platform is not an easy task. Therefore we strive to streamline the installation to ensure it has very little impact on the daily work of the clinical staff. Each customer is provided with a dedicated RayStation Support Team consisting of three experts: an application engineer, a physicist and an IT engineer. For each installation, RaySearch assigns, as a single point of contact, a project manager who leads the dedicated team of experts and communicates with the clinic through every step of the process

Enhancement requests

RaySearch strives to maintain a high level of service. We strive to make sure our customers feel secure and satisfied with our products. We listen to our customers and try our best to accommodate all enhancement requests in future versions of the software. All software upgrades that are already licensed are completely free of charge ensuring that the user will be able to enjoy new improvements as soon as they are released without the added cost.