Customer service begins the first day we meet. The same level of professionalism and clinical expertise that we bring during our first encounter, whether it be at a trade show or for an onsite demonstration, continues at that high level. We are available to answer any question you have regardless of whether you are a prospective customer or one of our well known current customers. We are partners in your journey not just your treatment planning vendor.
The RaySearch Community is a unique space for our customers to connect with us and other users around the world. Use it to log a case for support, log an enhancement request, join groups to talk about certain topics, find videos such as tutorials, product demonstrations and testimonials from other users, find FSNs and much more. You can login or request a login via the Community button on this page, a little further up. This tutorial here will also show you how it all works.
Dedicated support team
RaySearch strives to maintain a high level of service. We strive to make sure our customers feel secure and satisfied with our products. We listen to our customers and try our best to accommodate all enhancement requests in future versions of the software.
We recognize that implementing a new treatment planning system or replacing an existing platform is not an easy task. Therefore we strive to streamline the installation to ensure it has very little impact on the daily work of the clinical staff. Each customer is provided with a dedicated RayStation Support Team consisting of three experts: an application engineer, a physicist and an IT engineer. For each installation, RaySearch assigns, as a single point of contact, a project manager who leads the dedicated team of experts and communicates with the clinic through every step of the process.