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Application Specialist Netherlands
Do you have clinical experience and would like to contribute to something truly worthwhile? With your experience from radiation therapy or related oncology healthcare you will share your expertise and work closely with our customers, sales and development to ensure successful implementation and usage of our products.
About the role
RaySearch is looking for an additional application specialist to join their existing team. The position is a fulltime permanent position based out of Benelux, with a main focus on the Netherlands.
You will be a part of the Service Department at RaySearch Benelux, a dynamic team of different backgrounds and skillsets, you will be responsible for installation, support and training for our customers. You will benefit from a international work environment where we collaborate closely with our colleagues and distributors in the US, Europe and Asia/Pacific. You will be working with current and potential customers to introduce them to our treatment planning system RayStation and our oncology information system RayCare and advance their clinical use through application support. Your main tasks will be:
- Act as a conduit between customers and product development; proactively articulating regional requirements within PCP.
- Provide professional Applications assistance and support to Marketing/Sales, R&D and international colleagues.
- Provide excellent Applications training and Support to customers, colleagues and Distributor Specialists.
- Actively contribute to Service delivery to ensure that customer expectations are exceeded.
- Support Marketing/Sales activities at exhibitions, conferences and seminars, when required.
- Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
The role includes traveling to customers about 50% of working hours, mostly within Europe.
Experience & skills
Professional (degree) qualified Clinical RTT, Dosimetrist or related oncology healthcare background.
Clinical experience in radiotherapy and/or experience from similar role within medical device industry
Ability and interest in traveling.
Bilingual in English and Dutch.
Excellent interpersonal skills.
Exemplary communication skills (listening, verbal, written).
Adaptable, positive and open to new ideas and/or situations.
Highly motivated self-starter who takes initiative
Enthusiastic learner who is eager to meet challenges and quickly assimilate new concepts
Experience from the medical device industry in general and radiotherapy in particular
Clinical experience of RayStation, citrix and/or OIS (oncology information system)
Experience of planning and conducting training, seminars and demos
Experience of customer and sales support
Other language skills (preferably European languages)
Experience of work in international environments
We believe that a successful application specialist is motivated by providing excellent service and support and to work closely with cancer clinics to ensure that customers uses our products in best possible way You can quickly adapt to new contexts and appreciate various environments. You enjoy facing new challenges and solving complex problems, both independently and in collaboration with your team members. Further, you are a social and positive person with excellent inter-personal and communication skills. You are comfortable with working proactively, taking initiatives and can prioritize your work. If you appreciate a dynamic work environment and want the opportunity to influence and contribute to the cancer treatment of tomorrow this is the place to be.
Working at RaySearch
We believe in investing in our people. RaySearch offers outstanding staff benefits and excellent career development opportunities in a flexible and stimulating environment. We prioritize knowledge-sharing, creativity and collaboration, and you will work together with some of the most talented and highly educated people in the industry. We encourage a healthy work-life balance and have created a strong social culture, with regular events and activities for employees.
You are welcome to send your application in English including a resume and cover letter by the application form below. The selection and interviewing process will be ongoing.
Join us to revolutionize cancer treatment!