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1st Line Support (graduate IT/medtech)
Do you enjoy troubleshooting and investigating problems? Do you want to start your career by helping cancer clinics use our products in the best way? Join us in the quest to fight cancer.
About the role
We are looking for a 1st line support to join our Service department at our head office at Sveavägen 44 in central Stockholm.
The Service Department at RaySearch is an international and dynamic team of different backgrounds and skillsets, responsible for installation, support and training for customers. We offer an international work environment where we collaborate closely with our colleagues and distributors in the US, Europe and Asia/Pacific.
You will work closely with our Stockholm service team who look forward to teaching you about the radiotherapy field and our products, RayStation and RayCare. You will get a proper introduction and a mentor, giving you the right conditions to learn our products.
Working as 1st Line Support you are responsible for:
- Handling initial communication with customers on incoming support cases through web community, email or phone.
- Quick and proper assessment of support case severity
- Troubleshooting and gathering necessary information for investigations
- When needed, escalating complex problems to the right senior support staff.
- Ensuring proper documentation of support activities in our CRM system.
Other work tasks include contributing to RaySearch’s presence in the customer community by monitoring discussions and answer customer questions. You will also report customer complaints and work with distribution of patient safety related information.
The position is full time and office based. The working hours will include evenings and weekends. Primary focus will be supporting the European market, but you will also work with colleagues in other regions of the world. For the right person, there are good opportunities to develop and take on new challenges within the company.
You do not need to know everything about our products or the medtech field. If you have the right motivation and capacity to learn, this is a great opportunity for growth. You are a good communicator and listener with the ability to identify and understand customer needs. We believe you are a social and positive person passionate about providing our customers with the best possible service experience. You have a big interest in IT and new technology, which makes you feel comfortable in learning and working with several innovative software solutions.
Furthermore, you enjoy solving complex problems and work continuously to increase your product knowledge. You are committed, responsible and not afraid to take initiative.
Experience and skills:
- BSc in IT, engineering or MedTech
- Excellent English skills
It is also meriting if you have multiple language skills. Radiotherapy knowledge/experience is seen as an advantage as well as understanding of basic TCP/IP networking and Windows Operating System concepts.
Working with RaySearch
RaySearch grows and today we are almost 300 dedicated colleagues. We have a vision, we want to see a world where cancer is conquered, and our contribution is to fight cancer with code. Our headquarters in central Stockholm are the heart of our growing global Service Department. Through cooperation and knowledge-sharing, our service department makes sure that our customers get the most out of our products. They do this by having a genuine interest in our customers and their patients and by performing quality trainings, support and installations. We believe that it’s crucial that our employees love what they do for us to keep growing. We encourage a healthy work-life balance because we know that’s the only way to long-term success. We believe in investing in our people and offer great staff benefits, a modern office environment, flexible hours and regular afterwork and activities.
You are welcome to send your application in English by the application form below. The selection and interviewing process will be ongoing. We do not accept applications by e-mail but if you have any questions regarding the position please send an email to Freja Birkhammar, HR-Specialist.