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Service Project Coordinator
Would you like to contribute to something truly worthwhile? As our new Service Project Coordinator you will work with RaySearch’s innovative software in a quest to fight cancer.
At RaySearch you will be part of a company that is on the cutting edge of software development for cancer treatment. RaySearch takes great pride in having highly educated staff and very low staff turnover and offers great staff benefits, flexible working environment and the benefit of working for a good cause. This position is based at our head office in central Stockholm and entitles fulltime, permanent work.
About the department and position
Working in the service department at RaySearch means that you are part of an international team that is responsible for installation, support and education of our customers. We work closely with our colleagues and customers in the US, Europe, Asia and Australia.
As Service Project Coordinator you will be a vital part of our team. Your main responsibility is to enable that the skills and capacity of the global service teams is efficiently allocated; in order to maintain a very high quality in the delivery of our services. This includes building relationships with service staff in different regions, follow-up on documentation and ongoing projects in Salesforce and analyzing KPIs. You will also cooperate with customers as well as with sales department to anticipate upcoming product deliveries. In certain projects you will also have the overall responsibility for the product delivery which includes planning, coordination and follow-up on deadlines. You will enter a relatively new role in a growing company and an important part of your role is to develop, maintain and document new processes and routines. You will also get the opportunity to influence and develop your own role.
The Service Project Coordinator will be reporting to and working in close collaboration with the Director of Service.
The position requires some travelling, mainly in Europe.
Qualifications and skills
We would like to see that you have:
- Relevant university degree or equivalent education
- At least 3 years of experience from project management, process management and/or operation management
- Very strong organizational and administrative skills
- Experience from resource scheduling
- Experience from development and documentation of new processes
- Excellent language skills in English is required, good knowledge in French or other languages are considered a merit
- Work experience within a radiation therapy organization is considered a merit
To be successful in this position you need to have good interpersonal skills and the ability to give great service to customers and colleagues. You are a strong team player with a high energy level and you work well under pressure. Further, you are a multitasker who rapidly adapts to changing situations and solves problems when they arise. We also believe that you are a strong organizer and administrator. Further you enjoy creating and efficiently implement new structures and have an ability to involve and engage your colleagues in developing ways of working.
You are welcome to send your application including a resume by click on the button below or by sending an email to email@example.com, specified by “Service Project Coordinator” in the heading. The selection and interviewing process will be ongoing, we would like to see the position filled as soon as possible.
For further information about the position please contact Niclas Borglund, Director of Service.