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Application and Physics Support
Would you like to contribute to something truly worthwhile? Working with Application and Physics Support at RaySearch, you will be part of a company that is on the cutting edge of software development for cancer treatment. RaySearch takes great pride in having highly educated staff and very low staff turnover. The company offers great staff benefits, flexible working environment and the benefit of working for a good cause.
About the Position
We are looking for a junior application and physics support to join the service department at our head office in Stockholm, Sweden.
The service department at RaySearch is an international and dynamic team of different backgrounds and skillsets, responsible for installation, support and training for customers. We offer an international work environment where we collaborate closely with our colleagues and distributors in the US, Europe and Asia/Pacific.
Working as application & physics support you are responsible for 1st line support to our customers, with focus on our treatment planning system, RayStation.
Customer support is handled through our web community, by email and by phone. Your primary tasks will be to conduct investigations of 1st line cases and you will carry responsibility for direct communication with the customer. You will make sure that questions and information is directed to the right persons within the company, escalate complex cases to senior support staff and ensure proper documentation in our CRM system.
Other work tasks include contributing to RaySearch’s presence in the customer community by monitoring discussions and answer customer questions. You will also report customer complaints and work with distribution of patient safety related information.
This is an office based role, but some travel is required. The position is fulltime and working hours include evenings and weekends. Primary focus will be supporting the European market, but you will also work with colleagues in other regions of the world. For the right person, there are good opportunities to develop and take on new challenges within the company.
Experience & Skills
- BSc or MSc degree in medical physics, dosimetry or similar
- Excellent English skills
- Experience of customer support
- Experience of sales support
- Clinical experience in radiotherapy
- Experience from the medical device industry in general and radiotherapy in particular
- Knowledge of Salesforce, or other case management systems
- Knowledge of Scandinavian languages
You are a good communicator and listener with the ability to identify and understand customer needs. We believe you are a social and positive person passionate about providing our customers with the best possible service experience.
Further, you enjoy solving complex problems and work continuously to increase your product knowledge. You are committed, responsible and not afraid to take initiative.
You are welcome to send your application including a resume and a cover letter by clicking the button below. Please mark the application “Application and Physics Support”.
The selection and interviewing process will be ongoing. We would like to see the position filled as soon as possible.
For further information please contact Hanna Engstrand, Physics & Application Support Manager.
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